Your rights, your data, and common policy questions
Yes. Go to Account > Settings > Data Request to see a full export of your registered details, deposit history, withdrawal history, and game logs. To delete non-essential data (like browser history and cookies), clear them through your browser. Core account data is kept per our retention policy unless you close the account entirely.
Open Account Recovery on the login page and follow the verification steps. We'll send a code to your registered phone or email. If neither is accessible, contact our support team with ID verification. They'll reset your password and update your contact info once you prove ownership of the account.
No. Payment details are encrypted and processed directly through our licensed partners. We store only the last four digits and the transaction reference for your records. Full account numbers are never kept on our systems. Each withdrawal is re-verified to prevent unauthorized use.
Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 5 minutes after verification. Bank transfers may take 1-3 hours depending on the receiving bank. You'll see the transaction status in Account > Withdraw History. If a withdrawal delays beyond these windows, contact support—it usually signals a failed verification step.
Once closed, your account cannot be reopened under the same email. If you want to return, you must register a new account with a different email and identity. Your old account data is retained for 5 years per our policy but is not accessible to you after closure. The new account is treated as a fresh registration.
We share account data only with our licensed payment partners (for deposits and withdrawals), our hosting and security vendors, and where local law requires (such as to fraud prevention networks or tax authorities). We do not sell your data. Privacy requests or objections can be submitted through support; we respond within 10 business days.
Email our support team with details of the issue. If you're unsatisfied with their response, request escalation to our compliance team. For disputes over withdrawals or account holds, provide transaction IDs and any supporting messages. We investigate within 14 days and notify you of the outcome in writing.
