Your Privacy Asked and Answered
Your account becomes inactive immediately. Personal data is moved to a secure archive for 7 years to comply with Indonesian financial rules. After that, identifiers are deleted. You can request full deletion sooner by contacting support; we review deletion requests within 10 business days.
Payment details are encrypted the moment you enter them and sent directly to the payment processor's secure gateway. We never store your full card or wallet credentials on our servers. Transaction history shows only the last 4 digits and the payment method type.
No. We do not sell, rent or share your personal information with marketers or other websites. Where local law permits, we may share data with payment processors and law enforcement if required by regulation. You always have the right to opt out of non-essential communications.
Change your password immediately and contact live chat (08:00–22:00 Indonesia time). Our security team can review your login history, spot any unauthorized access, and help you recover your account. We also recommend enabling two-factor authentication from Account Settings.
We use cookies to log you in securely, remember your language preference, and track which games and tables you visit most. Analytics cookies help us improve lobby speed and table availability. You can disable tracking cookies in your browser settings without losing core platform access.
Yes, we track which tables, slots and sections you visit so we can optimize lobby layout and game availability for players in Surabaya, Bandung and across Indonesia. This data helps us know whether Live Baccarat is getting enough tables or if slot lobbies need faster load times. Your game choices are never sold.
Your account and transaction records are stored on encrypted servers in secure data centers. Daily backups ensure your data and withdrawal history are protected against loss. Backups are also encrypted and kept separate from live servers. Access depends on local law and our security protocols.
